Monday, October 5 Workshop day *All Access Pass Required

Adrian Speyer

Head of Community at Vanilla Forums

CLUB STAGE

10:00 - 11:00am [PT]

Analyzing Community using SWOT

Mike Silberg

CEO & Founding Partner at IS-CL LTD

FORUM STAGE

10:00 - 11:00am [PT]

Community Relations (CR) - How to Leverage Other Communities for Your Cause

Mindful Stretching

with Adriana Medico

11:00 - 11:30am [PT]

Break & Networking

11:00 - 11:30pm [PT]

Lauren Hagerty

Director of Marketing and Community at PowerToFly

CLUB STAGE

11:30 - 12:30pm [PT]

Setting Yourself Up For Virtual Event Greatness

Stephanie Thoma

Leadership Coach & Author of Confident Introvert

FORUM STAGE

11:30 - 12:30pm [PT]

Networking for Introverts, Networking Remotely

Break & Networking

12:30 - 01:00pm [PT]

Brigid Colver

Sr. Community Manager at Glint

CLUB STAGE

01:00 - 02:00pm [PT]

Mastering the Move to a New (or Redesigned) Community Platform

Andrea Middleton

Open Source Community Growth Strategist at Automattic

FORUM STAGE

01:00 - 02:00pm [PT]

You Need To Calm Down: Keys to De-escalating Conflict in Text

Juggling Workshop & Networking

02:00 - 02:30pm [PT]

Tuesday, October 6

Welcome!

MAIN STAGE

08:00 - 08:10am [PT]

Derek Andersen

CEO at Bevy

MAIN STAGE

08:10 - 08:45am [PT]

Don't just host a conference. Build a community: How to Close the Virtual Event Experience Gap

TBD

Sponsor

MAIN STAGE

08:50 - 09:25am [PT]

TBD

David Siegel

CEO at Meetup

CLUB STAGE

08:30 - 08:55am [PT]

How to Pivot if Your Business Model is Suspended

Rosemary O'Neil

CMO at Social Strata

FORUM STAGE

08:30 - 08:55am [PT]

Privacy, Data Hygiene & Regulatory Compliance

Gabriel Pizzolante

Global Community Lead at SaaStock

CLUB STAGE

09:00 - 09:25am [PT]

Keeping up with a fast-pace community during a downturn

Kay Fabella

DEI & Remote Team Specialist at Kay Fabella Consulting

FORUM STAGE

09:00 - 09:25am [PT]

How to Be an Inclusive Community Leader

Sarah Franklin

EVP & GM, Platform, Trailhead, & AppExchange at Salesforce

MAIN STAGE

09:30 - 09:55am [PT]

Trailblazing Together

Jess Zakira Wise

CEO at Mesh Communities

CLUB STAGE

09:30 - 09:55am [PT]

Community, Leadership, and the Future of Digital Society

Reina Pomeroy

Head of Community at Modern Fertility

FORUM STAGE

09:30 - 09:55am [PT]

Scaling Intimacy in Brand Communities: Building a Community for a DTC Model

High Fitness Class

with Amber Zenith

MAIN STAGE

10:00 - 10:30am [PT]

Morning Break

Networking - 1:1, Birds of a Feather

10:00 - 10:30am [PT]

Robin Dreeke

CEO at People Formula

MAIN STAGE

10:30 - 10:55am [PT]

The Code of Trust: Communication Strategies to Build Trust and Relationships for Every Aspect of Life

Alex Pisani

Senior Community Manager at Salesforce

CLUB STAGE

10:30 - 10:55am [PT]

Build the Influence Bridge Between Community and Product

Tamar Blue

Founder and CEO of MentalHappy

FORUM STAGE

10:30 - 10:55am [PT]

Building a Multi-Cultural Community Based on Inclusion

Carlos Figuereido

Director, Community Trust & Safety at Two Hat

MAIN STAGE

11:00 - 11:35am [PT]

The ROI of Positive Communities & Content Moderation

Jessica Langston

Director of the Trailblazer Community at Salesforce

CLUB STAGE

11:00 - 11:35am [PT]

10 Ways to Put Your Community Leaders in the Driver’s Seat

Jono Bacon

Founder of Jono Bacon Consulting

FORUM STAGE

11:00 - 11:35am [PT]

Building Communities That Don't Suck With Email

Michael Puhala

VP Solution Strategy at Khoros

FORUM STAGE

11:40 - 12:15pm [PT]

Support Agent or Agent of Change: You Decide

Sofia Rodriguez Mata

Senior Community Manager at Salesforce

& Jessica Galiana

Marketing Director of Trailblazer Community at Salesforce

CLUB STAGE

11:30 - 11:55am [PT]

The Power of User Groups as a Global Channel

Ryan Boyd

Head of Developer Relations at Databricks

FORUM STAGE

11:30 - 11:55am [PT]

DevRel in a COVID World

Doug Scott

CMO at Twitch

& Erin Wayne

Director of Community and Creator Marketing at Twitch

MAIN STAGE

12:20 - 01:00pm [PT]

Communities as Neighborhoods: Growing to Global Scale

Tiffany Oda

Senior Programs Manager at Salesforce

& Kendall Odom

Program Manager at Salesforce

CLUB STAGE

12:00 - 12:25pm [PT]

How We Run Trailblazer Community Programs on Salesforce

Vanessa Mason

Research Director at Future of Belonging

FORUM STAGE

12:00 - 12:25pm [PT]

Leveraging Tech to Build the Future of Belonging

Sofia Rodriguez Mata

Senior Community Manager at Salesforce

& Mallory Ranahan

Senior Community Manager at Salesforce

CLUB STAGE

12:30 - 12:55pm [PT]

Supercharging communities with advocates panel moderated by Sofia Rodriguez Mata

Dan Cote

CMO at Influitive

FORUM STAGE

12:30 - 12:55pm [PT]

Supercharging communities with advocates

Influencer Brain Dates

01:00 - 01:30pm [PT]

Afternoon Break

Networking - 1:1, Birds of a Feather

01:00 - 01:30pm [PT]

Hugh Forrest

Chief Programming Officer at SXSW

Juraj Pal

Head of Product at Slido

MAIN STAGE

01:30 - 01:55pm [PT]

Fireside Chat with SXSW

Shana Sumers

Head of Community at HER APP

CLUB STAGE

01:30 - 01:55pm [PT]

Squad Goals: How to Build Out Your First Moderator Team

Osioke Itseuwa

Technical Advocate at Discourse

FORUM STAGE

01:30 - 01:55pm [PT]

Leveraging Learning Communities as a Tool to Improve Engagement

Loring Kaveney

President, Co-Founder of WorkOutLoud

CLUB STAGE

02:00 - 02:25pm [PT]

Improve the Customer’s Journey & Keep Your Customer Forever

Yamini Rangan

CCO at HubSpot

MAIN STAGE

02:20 - 03:00pm [PT]

Closing Keynote: A 5-Step Playbook for Resilient Growth

DJ Airsun

Networking Party

MAIN STAGE

03:00 - 03:30pm [PT]

Happy Parrot Show

Family Friendly Activity

CLUB STAGE

03:00 - 03:30pm [PT]

Pasta Cooking Class

Activity Sponosored by Khoros

FORUM STAGE

03:00 - 03:30pm [PT]

Wednesday, October 7

Welcome to Day 2!

with Beth McIntyre

MAIN STAGE

08:00 - 08:15am [PT]

Miki King

CMO at The Washington Post

MAIN STAGE

08:20 - 08:55am [PT]

Morning Keynote: The Values-driven Brand: Aligning Core Values and Marketing Strategy

Amisha Gandhi

Vice President Influencer Marketing & Communication at SAP

MAIN STAGE

09:00 - 09:25am [PT]

Creating Communities of Influence: Building Influencer marketing programs that last

Laureline Boin

Global Head of Social & Community Products at Dropbox

CLUB STAGE

09:00 - 09:25am [PT]

How to Foster a Culture of Innovation for Your Community

Travis King

Host of The Community Builder Show

FORUM STAGE

09:00 - 09:25am [PT]

The Evolution of Human Connection: How to Meaningfully Connect With Yourself and Why It Matters Now More Than Ever

Leah McGowen-Hare

VP, Trailblazer Community and Trailhead Evangelism at Salesforce

MAIN STAGE

09:30 - 09:55am [PT]

Refresh, Reset and Be Your Best

Kebone Moloko

Co-Founder and CEO at Queer Woman in Business

CLUB STAGE

09:30 - 09:55am [PT]

Advancing Queer Womxn in Business Through Community

Phoebe Venkat

Customer Community Strategy at Okta

FORUM STAGE

09:30 - 09:55am [PT]

Accelerate your Community's Growth and Value

Mindful Stretching

with Lauren Terris

10:00 - 10:30am [PT]

Morning Break & Networking

10:00 - 10:30am [PT]

Amanda Kleha

CCO at Figma

MAIN STAGE

10:30 - 10:55am [PT]

Figma’s Four Fundamental Phases of Community Marketing

Richard Millington

Founder of Feverbee

CLUB STAGE

10:30 - 11:10am [PT]

What Really Drives The Highest Level Of Participation in Community? A Journey Through Studies Of 300+ Communities

Anika Gupta

Author & Consultant

Felcia Fulks

Faculty Libraian at Xavier University

FORUM STAGE

10:30 - 11:10am [PT]

Beyond the Ban: "Mending" and Restorative Moderation in Online Groups

Erica Kuhl

Community Strategist / Consultant

Brian Oblinger

Industry Leader

MAIN STAGE

11:00 - 11:25am [PT]

Podcast Talk with Erica Kuhl & Brian Oblinger Go For Launch: A Comprehensive Guide to Getting Off of the Ground

Colleen Curtis

CCO at The Mom Project

MAIN STAGE

11:30 - 11:55am [PT]

The Road to Chief Community Officer

Culture Amp Panel

with Craig Foreman, Gary Ware, Jimena Zubiria, and Rachel Keck

CLUB STAGE

11:15 - 11:55am [PT]

Getting to the heart of community

Sara Wilson

Creator & Host, The Digital Campfire Download

FORUM STAGE

11:15 - 11:55am [PT]

Digital Campfires: A New Framework for Building Customer Relationships

Leela Srinivasan

CMO at SurveyMonkey

MAIN STAGE

12:00 - 12:45pm [PT]

Reimagining Marketing in the New Normal

Joe Martin

CMO at CloudApp

CLUB STAGE

12:00 - 12:25pm [PT]

4 Marketing Playbooks to Increase Web Traffic and Conversion

Britt Caldwell

Director, Community and Events at Webflow

FORUM STAGE

12:00 - 12:25pm [PT]

How to apply product go-to-market strategies to increase engagement and drive community growth

CIA Winner &

CMX Announcement

MAIN STAGE

12:45 - 01:00pm [PT]

Kelsey Bourque

Customer Marketing Manager at Adobe

CLUB STAGE

12:30 - 12:55pm [PT]

Understanding Advocacy: Build Better Communities Alongside Your Customers

Naj Austin

Founder and CEO of Somewhere Good and Ethel's Club

FORUM STAGE

12:30 - 12:55pm [PT]

Building a New Internet for Marginalized Communities

Brain Dates

with CMXConnect Hosts

01:00 - 01:30pm [PT]

Afternoon Break

Networking 1:1, Birds of a Feather

01:00 - 01:30pm [PT]

Kobie Fuller

Partner of Upfront Ventures

Gordon Bellamy

Visiting Scholar at USC Games

MAIN STAGE

01:30 - 02:10pm [PT]

Angelica Coleman

Senior Community Manager at Snowflake

CLUB STAGE

1:30 - 1:55pm [PT]

Scaling Beyond a Support Forum with the Five E's of Community

Adrian Speyer

Head of Community at Vanilla Forums

FORUM STAGE

1:30 - 1:55pm [PT]

Community Triage - The Future of the Community Centric Customer Journey

Nicole Saunders

Manager, Community Engagement at Zendesk

CLUB STAGE

02:00 - 02:25pm [PT]

Creative Ways to Reward Your Top Users When You Have a Limited Budget

Kat Vellos

Author of We Should Get Together

FORUM STAGE

02:00 - 02:25pm [PT]

Your Friendship Power Pack: How to Create Thriving Friendships During Adulthood

Closing Keynote

To be announced stay tunned!

MAIN STAGE

02:20 - 03:00pm [PT]

CMX Closing Party with Duo Lumos

powered by Bevy

MAIN STAGE

03:00 - 03:30pm [PT]

Learn to Sign the ABCommunities

Activity sponsored by Two Hat

03:00 - 03:30pm [PT]

Magic Show with Heather Rogers

Family Friendly Activity

03:00 - 03:30pm [PT]

Event Ending

see you next year!